We built slovip for entertainment — and we want it to stay that way. Here's everything you need to keep your gaming healthy, in control, and genuinely fun.
At slovip, responsible gaming isn't a checkbox we tick to satisfy regulators — it's a genuine part of how we operate. We know that for most Filipino players, online gaming is a form of entertainment, the same way watching a PBA game or going out with friends is. But we also know that gambling can become a problem for some people, and when it does, it affects not just the player but their whole family — a reality we take seriously.
The responsible gaming framework at slovip is built around one central idea: you are always in control. The tools, information, and support resources on this page are freely available to every registered player. You never need to justify using them — limiting your deposits, taking a break, or excluding yourself are always valid choices, and slovip will never penalise you for making them.
slovip operates under applicable PAGCOR regulatory guidelines, which include responsible gaming obligations. We take those obligations seriously — and we go further than the minimum. Our support team is trained to identify and respond sensitively to players showing signs of gambling-related distress, and we intervene when necessary even without a player requesting help.
If any of the above signs feel familiar — whether for yourself or someone you know — please reach out to slovip support immediately or use the self-exclusion tool in your Account Settings. You are not alone, and help is available right now.
Under Philippine law and PAGCOR regulations, online gambling is restricted to individuals aged 21 years and older. slovip enforces this strictly — not as a formality, but because we genuinely believe that young people should be protected from the financial and psychological risks that gambling can carry.
Every new slovip account is subject to age verification. We may request a government-issued Philippine ID at any point. Accounts that cannot be verified as 21+ are immediately suspended.
If you share a device with someone under 21, always log out after your session and never share your login credentials. slovip recommends enabling device-level parental controls where possible.
If you suspect that a minor has accessed or is attempting to access the slovip platform, report it immediately to our support team. We investigate all such reports as high priority.
All of these tools are available free of charge in your slovip Account Settings. No fees, no waiting period for most tools, no questions asked.
Set a maximum deposit amount per day, week, or month. Once you set a limit, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — so think carefully before you raise it. Decreasing a limit is always instant.
Cap the amount you can lose in a defined period. If you reach your loss limit, your account is automatically blocked from placing further bets until the limit period resets. A protective guardrail that keeps one bad session from becoming a disaster.
Set a maximum continuous play duration. When you approach your limit, you'll receive an alert. When you hit it, the session ends automatically. Helpful for players who find it easy to lose track of time during a gaming session.
Take a structured break from 24 hours up to 6 months. During a cooling-off period, you cannot log in, deposit, or place bets. You can still withdraw existing funds. The period cannot be shortened once set — allowing genuine breathing room.
Self-exclude your slovip account for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is locked and you will not receive any marketing communications from slovip. This is our strongest responsible gaming tool — use it if you need it.
Enable on-screen reminders at 30-minute or 60-minute intervals showing how long you've been playing and your net session result. Your full session and transaction history is also available in Account Settings at any time.
Honest answers to these questions can help you understand your relationship with gambling. If you answer "yes" to two or more, we encourage you to speak with our support team or use one of the tools above.
Have you ever gambled with money that was meant for something else — like bills, rent, food, or your children's school fees?
Have you tried to cut down or stop gambling but found you couldn't stick to it?
Do you find yourself thinking about gambling a lot, or planning your next session while you're doing something else?
Have you hidden your gambling from family members, a partner, or close friends in the past 12 months?
Do you keep gambling after losing, hoping to win your money back?
Has gambling caused significant stress, anxiety, or conflict in your personal or professional life?
If several of these hit close to home, know that gambling problems are common and treatable. Reaching out for help is a sign of strength, not weakness. Our support team at slovip is available 24/7 and will handle your situation with complete confidentiality.
What we promise to every player on the slovip platform — always, not just when it's convenient.
slovip will never target players with promotions or marketing if we have reason to believe they are experiencing gambling difficulties. We actively monitor for distress signals and intervene proactively.
All responsible gaming policies at slovip are aligned with PAGCOR regulatory requirements. We maintain these standards at all times and report compliance as required under our operational guidelines.
Every member of the slovip support team is trained in responsible gaming awareness — how to identify early warning signs and how to guide players toward help resources with sensitivity and care.
Players who are on self-exclusion or have flagged gambling concerns are immediately removed from all promotional communications. No bonus offers, no re-engagement emails, no exceptions.
slovip publishes Return to Player (RTP) percentages and variance levels for all games. You always know the realistic long-term payout rates — no misleading "up to" claims without context.
Responsible gaming support at slovip is available 24 hours a day, 7 days a week via live chat. Filipino-speaking agents are available 8AM–12AM PHT for more personal support conversations.
If you or someone you know needs help beyond what our platform tools can offer, professional support is available in the Philippines. Speaking to a counsellor — even just once — can make a significant difference. You don't need to be in crisis to reach out.
PAGCOR — the Philippine Amusement and Gaming Corporation — maintains a responsible gaming program for players in the Philippines. For information on responsible gaming programs, contact PAGCOR through official government channels or visit the official PAGCOR website.
The Philippine Mental Health Helpline — Hopeline — provides free confidential support 24/7. If gambling is causing you or someone you know serious mental health distress, please reach out: Hopeline: 0917-558-4673 (DOST-ASTI/DOH). Displayed as information only — not a clickable link.
Gamblers Anonymous runs a community-based 12-step recovery program for people with gambling problems. Meetings are held in Manila, Cebu, and other major Philippine cities. Search for "Gamblers Anonymous Philippines" to find local meeting schedules.
Our own support team is always a first option. Contact us via live chat 24/7 or email us at [email protected]. All responsible gaming conversations are treated as strictly confidential and handled by trained staff — no judgment, ever.
Thousands of Filipino players enjoy slovip every day as genuine entertainment. With the right tools and the right mindset, gaming can stay that way. We're here to help make that happen. Must be 21 years or older.