slovip Privacy Policy

1. Introduction

slovip ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the slovip platform accessible at slovip.one. This Privacy Policy is designed to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission ("NPC").

This Policy applies to all personal data collected through the slovip website, mobile interface, customer support channels, and any other touchpoint between you and slovip. It covers both registered players and visitors who interact with the platform without creating an account.

This Privacy Policy is incorporated by reference into the slovip Terms & Conditions. In the event of any conflict between this Policy and the Terms, this Policy shall govern with respect to privacy and personal data matters.

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2. Data Controller

slovip is the data controller responsible for the personal data collected through the slovip platform. As data controller, slovip determines the purposes and means of processing your personal data. Our designated Data Protection Officer ("DPO") is responsible for overseeing compliance with this Policy and applicable data privacy law. You may contact the DPO using the contact details in Section 15 of this Policy.

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3. Personal Data We Collect

slovip collects personal data in the following categories depending on how you interact with the platform:

3.1 Registration & Identity Data

• Full legal name as it appears on government-issued identification;
• Date of birth (collected to verify the mandatory 21+ age requirement);
• Email address and mobile phone number;
• Username and encrypted password;
• Home address and city of residence (e.g., Manila, Cebu, Davao, Quezon City, Makati).

3.2 KYC & Verification Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence, UMID);
• Proof of address documents;
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account registered in your name);
• Selfie or facial image for identity verification where required.

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references;
• GCash or PayMaya account references (reference numbers, not full credentials);
• Bank account details for withdrawal processing (BPI, BDO, Metrobank, etc.);
• Transaction history and account balance records.

3.4 Gaming Activity Data

• Game sessions played, wagers placed, outcomes, and win/loss records;
• Bonus claims and wagering progress;
• Session durations, game preferences, and platform navigation patterns.

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session identifiers;
• Cookies and similar tracking technologies (see Section 7).

3.6 Communications Data

• Records of live chat, email, and support ticket communications with our team;
• Any information you voluntarily provide when contacting slovip support.

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4. How We Use Your Personal Data

Purpose	Data Categories Used
Account registration and identity verification	Identity, KYC
Age verification (21+ requirement enforcement)	Identity, KYC
Processing deposits and withdrawals	Financial, Identity
Providing gaming services and platform functionality	Gaming Activity, Technical
Fraud prevention and anti-money laundering compliance	All categories
Regulatory reporting to PAGCOR and the NPC	Identity, Financial, Gaming Activity
Customer support and dispute resolution	Identity, Communications, Gaming Activity
Marketing communications (where consent is given)	Identity, Communications
Responsible gaming monitoring and intervention	Gaming Activity, Communications
Platform security and technical administration	Technical, Identity

slovip does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by fraud prevention or regulatory compliance processes. You may request human review of any such decision by contacting our support team.

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5. Legal Basis for Processing

Under the Philippine Data Privacy Act, slovip processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to perform the slovip Terms & Conditions contract with you, including account management, payment processing, and game delivery;
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and data privacy law;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, balanced against your privacy rights;
• Consent: Processing for direct marketing communications. You may withdraw this consent at any time by contacting support or adjusting your notification preferences in Account Settings.

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6. Sharing Your Personal Data

slovip does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard partner processors — to facilitate deposits and withdrawals;
• Game providers: Licensed RNG and live dealer providers whose games are integrated into the slovip platform — to deliver gameplay;
• KYC and identity verification services: Third-party verification partners who assist with document authentication;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council ("AMLC"), and law enforcement agencies where legally required;
• Technical service providers: Hosting, cloud infrastructure, security, and analytics providers operating under binding data processing agreements;
• Professional advisers: Legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations.

All third-party data processors engaged by slovip are contractually required to process your personal data only on our instructions and in compliance with applicable data privacy law.

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7. Cookies & Tracking Technologies

The slovip platform uses cookies and similar technologies (e.g., local storage, session tokens) to operate the platform, remember your preferences, and monitor usage patterns. Categories of cookies used include:

• Strictly Necessary Cookies: Required for login session management, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users navigate the platform to help us improve performance and user experience.
• Functional Cookies: Remember your language preferences, game settings, and other personalizations.
• Analytics Cookies: Help us understand aggregate player behavior. Where third-party analytics tools are used, they operate under data processing agreements with slovip.

You may adjust non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

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8. Data Retention

slovip retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC records: A minimum of 5 years following account closure, as required by Philippine AML regulations;
• Financial transaction records: A minimum of 5 years from the date of transaction;
• Gaming activity logs: 3 years following the relevant session or activity;
• Customer support records: 3 years from the date of the last communication;
• Marketing consent records: Until consent is withdrawn, plus 1 year thereafter as a record of consent history.

After applicable retention periods expire, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

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9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slovip:

• Right to be Informed: The right to receive clear information about how your data is processed — as provided in this Policy;
• Right of Access: The right to request a copy of the personal data slovip holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary, subject to legal retention obligations;
• Right to Object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a commonly used, machine-readable format;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission at [email protected] if you believe your rights have been violated.

To exercise any of the above rights, contact our Data Protection Officer using the details in Section 15. slovip will respond to verified data rights requests within 30 calendar days.

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10. Children's Privacy

The slovip platform is strictly for adults aged 21 years and older in accordance with applicable Philippine gaming law. slovip does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any funds will be returned to the registered payment method after identity verification. If you believe a minor has created an account on slovip, contact us immediately at the details in Section 15.

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11. Cross-Border Data Transfers

Some of slovip's technical service providers — including cloud hosting and game providers — may be located outside the Philippines. Where personal data is transferred internationally, slovip ensures that such transfers are protected by appropriate safeguards, including contractual data processing agreements that impose data protection standards equivalent to those required under Philippine law. slovip does not transfer personal data to jurisdictions that do not provide adequate data protection without such safeguards in place.

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12. Security Measures

slovip implements technical and organisational security measures appropriate to the risk level of the personal data we process. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields (including passwords via bcrypt hashing) in databases;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security audits and penetration testing of the slovip platform;
• Multi-factor authentication for internal staff accessing player data systems;
• Intrusion detection and continuous security monitoring.

In the event of a personal data breach that poses a risk to your rights, slovip will notify affected individuals and the National Privacy Commission within the timeframes required by applicable law.

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13. Third-Party Links

The slovip platform may contain links to third-party websites or services (for example, payment provider portals or game provider information pages). slovip is not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policies of any third-party sites you access through or alongside the slovip platform.

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14. Amendments to This Policy

slovip may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. Material changes will be communicated to registered players via email or a prominent notice on the platform at least 7 days before the revised Policy takes effect. Your continued use of the slovip platform following the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

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15. Contact & Data Rights Requests

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, contact the slovip Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the slovip platform
• Filipino Agents: 8AM–12AM PHT daily for live support

For formal data rights requests, please include your full name, registered email address, and a clear description of the right you wish to exercise. slovip may require identity verification before fulfilling a data access or deletion request.

This Privacy Policy was last reviewed and updated in June 2026. The English language version is authoritative.